EMC Advisory Services Limited

Privacy Policy

Here at EMC Advisory Services Ltd, the security and privacy of our clients are of the utmost importance to not only ourselves but our Introducers as well, and we are committed to providing a safe and private service for all those that employ our services. In order to take advantage of the services we offer, it will be necessary for us to collect personal information. This privacy policy sets out the terms by which EMC Advisory Services Ltd and our Introducers hold and process any such personal information received.

We reserve the right to change this privacy policy and will provide notification of the change at least thirty (30) days prior to the change taking effect.

How do EMC collect my information and who do they get it from?
In the course of providing the Service we will need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including policy and account details, in order to validate and process any claim entitlement. We may also require personal details of any other individuals who are joint policy or account holders with you.

We collect personal information from you and/or from your lender, provider of the bank account/credit card/loan, arranger of the PPI, arranger of the Life Assurance Policy or Endowment Provider/Vendor.

How do EMC use my information?
Information is used to enable us to carry out our business of obtaining compensation on our clients’ behalf.

Do EMC share my information with anyone?
Only if you want us to! By your acceptance of this privacy policy and unless and until we receive written instruction to the contrary, you agree that we may share your personal information with any parties in direct relation to your claim.

You will see on our Authority and Instructions that there is an “opt-out” box for you to tick if you do not want us to share your information with other organisations for marketing purposes.

You will also see on the same authority that there is an “opt-in” box for you to tick if you want us to contact you in the future marketing new products and services.

You can contact us at any time and ask that we do not share your information – you can do this either by telephone, in writing or via email – our contact details are at the bottom of this page.

Do EMC keep my information?
Personal information will be retained for a period to enable us to provide repeat customers with the most efficient service and to enable us to comply with our legal obligations. If you agree to be contacted in the future regarding new products and services, we will use this information to contact you.

Cookies
We may use "cookies" to store personal data or we may link information stored in cookies with personal data about specific individuals. We would do so only to provide the most efficient service we can. Should you require any further information regarding cookies many sources of information are available online, such as; www.cookiecentral.com/faq

Child Protection
We only intend to provide our services to people over the age of 16. We do not knowingly collect personal data from children without parental consent.

How do I know my information is secure in the hands of EMC?
We use secure transmission methods when receiving or sharing your personal information. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

• unauthorized access
• improper use or disclosure
• unauthorized modification
• unlawful destruction or accidental loss

All personal information provided is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data, are obliged to respect the confidentiality of any personal data received.

EMC become responsible for the security of your information once you have provided it, we are not responsible for its security prior to this time.

Can I see what information EMC holds about me?
Of course you can - you can find out what information we keep about you by requesting a copy of it, which we will provide within 40 days upon receipt of your written request, subject to payment of a £10 charge. This is called a Data Subject Access Request (DSAR).

To maintain security we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may request that data we hold be corrected or deleted, as necessary.

What rules do EMC abide by?
As all of EMC’s and their Introducers offices are based within the UK we are required to comply with UK and European legislation, in particular the Data Protection Act 1998. For further details on your rights under the Act please visit; www.ico.gov.uk

I need some help!
If you have any comments or queries in relation to this privacy policy or our terms and conditions of business please contact our Compliance and Customer Care Manager by email at:

claims@emcas.co.uk

Or by writing to:

                   The Compliance & Customer Care Manager

                   EMC Advisory Services Ltd.

                   EMC House

                   38-40 Palace Avenue

                   PAIGNTON

                   TQ3 3HE

Or by telephone on: